Real Estate Agency

Willis Bond and Company Limited (Willis Bond) is licensed under the Real Estate Agents Act 2008.

In its capacity as a licensed company, Willis Bond must comply with the Code of Professional Conduct and Client Care

Any concerns relating to the conduct of Willis Bond in its capacity as a licensed agent, or any of Willis Bond’s agents or salespeople, should be raised with the agent responsible for the transaction at first instance.

The agent will consider the concerns raised and respond promptly to the complainant with a proposal for resolution.

If the agent is not able to resolve the complainant’s concerns, the complainant may refer the complaint to the general counsel by sending a letter marked ‘complaint’ to General Counsel, Willis Bond, PO Box 24137, Wellington 6142 or by email to reception@willisbond.co.nz.

The general counsel will acknowledge receipt of the complaint, investigate the complaint and send a formal written response to the complainant.  The general counsel may ask the complainant for any additional information.

Note:  This process does not prevent the complainant from referring the matter at any time to the Real Estate Authority.  The Authority may be contacted at Real Estate Authority, PO Box 25 371, Wellington 6140 or by email to complaints@rea.govt.nz.